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1. Eligibility for Returns
We accept returns only if the product is defective, damaged, or incorrect upon delivery. Customers must report any issues within 48 hours of receiving the product, providing clear details and images as proof.
2. Return Process
To request a return, customers must contact our support team with their order details and proof of the issue. Once the request is approved, the item must be returned in its original condition and packaging, along with any included accessories or manuals.
3. Refund Policy
Refunds are processed once the returned item has been inspected and approved. The refund will be provided in cash at the time of product pickup or through an alternative method as agreed upon.
4. Non-Returnable Items
Certain items, such as used, altered, or damaged products due to misuse, will not be eligible for return or refund.
5. Refund Processing Time
Once the return is approved and processed, the refund will typically be completed within 7-10 business days, depending on the payment method.
6. Damaged or Defective Products
If the product arrives damaged or defective, please contact our support team immediately with photographs of the damage. We will arrange for a return and provide a refund or replacement as per your preference.
7. Order Cancellations
Once an order has been confirmed and shipped, it cannot be canceled. However, if you wish to cancel an order before shipment, please contact us immediately. We will do our best to accommodate your request, but cancellation is not guaranteed.
8. Policy Updates
We reserve the right to modify this return and refund policy at any time without prior notice. Please review this section periodically for updates.
For any return-related inquiries, please contact our support team at [email protected]
.